Booking & appointment policy

At The Aesthetic Surgery, we strive to offer a seamless and professional experience for all our clients. To ensure smooth scheduling and fairness, please review our booking and appointment policies before making your reservation.

Bookings & Deposits

Appointments are allocated on a first-come, first-served basis.

New patients booking online pay a £10 non-refundable appointment deposit. The £10 is a booking deposit, not a consultation fee.

Existing patients can enter their patient number and verify their email address and mobile number to book online without a deposit.

An online appointment is confirmed after successful deposit payment and calendar validation, or after an existing patient’s details have been verified and the booking is confirmed. A selected time is not held until confirmation.

Cancellations & Rescheduling

Please give at least 24 hours’ notice to cancel or rearrange an appointment. The £10 online booking deposit is non-refundable.

For pre-paid treatment courses, packages, or subscriptions, changes made with less than 24 hours’ notice will result in one treatment being deducted from your remaining balance.

If you arrive late, we will always do our best to accommodate you, but we cannot delay other appointments. This may result in a shortened or cancelled treatment session.

Treatment & Clinic Guidelines

All treatment courses must be completed within 12 months of purchase.

If bringing young children to the clinic, a supervising adult must be present at all times. Children are not permitted in treatment rooms.

The outcome of a consultation may determine that you are not suitable for treatment. In such cases, any applicable online booking deposit remains non-refundable.

Providing accurate medical history is essential for your safety. We cannot be held responsible for any adverse effects caused by withheld information or failure to follow post-treatment instructions.

Pre & Post-Treatment Advice

You must avoid alcohol 48 hours before and after treatment. If alcohol has been consumed, please inform your practitioner, as treatment may not be safe to proceed.

If you are planning medium to long-haul travel following a treatment, please inform our team at the time of booking so we can advise accordingly.

Follow-up and review appointments do not guarantee further treatments. Any additional treatments at your review are at the discretion of our practitioner.

Missed review appointments that were not cancelled at least 24 hours in advance will incur a £50 charge on your next booking.

Emergency Contact

An emergency contact number is available for urgent aftercare advice, such as severe pain or unexpected reactions.

This line is strictly for emergencies and cannot be used for general booking enquiries or rescheduling appointments